atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Anyone Interested in Forming a Dealer Lobbying Group?

Okay folks, if you want in please send me an email to [email protected] with your contact info. We'll do as many people as we can and then we'll schedule a conference call.

I wish you all luck.

As mfecko mentioned, Samsung used to have a Dealer Advisory Board that was aimed at exactly that; they'd gather some of the biggest sellers, some of the big dealers who didn't sell much Samsung, and a mix of others. They'd gather the feedback and present it to Korea. Towards the end of the program Korea even sent reps to attend the meetings.

Call me a wet blanket, but even if you gather 100 dealers I don't think you're going to get the effect you're going after. They really don't care. They spent 15 years making changes as a result of field feedback and sales never took off like they were promised. It trained HQ that Americans are loud and demanding, and that we don't actually know what we need. So they're going to tell you what you need. Nevermind that the reason sales didn't take off was because they half-***ed the features they did implement (really? a reporting package with no custom reports??).

The development team is caught right now between a management crew who believes the US branch is inept and a bunch of programmers who are fresh out of college who have no idea what businesses need, they just want to build something they think is cool.

There's no getting through the wall of bad blood, and that's actually the reason I walked away.

I agree mein Kaiser. In the days of yore Samsung would train, wine and dine us. We are pretty much on our own now. I'm not complaining. Business is decent but it ain't like it was. I buy through a distributor on the northeast and their tech support is top notch.

Vas is los mein furer? You really want to tilt at windmills? I did. For years. It got me nowhere.

There is always one korean who runs the corp office, he is ONLY concerned with sales numbers and making things nicer will only cost more money not generate more sales.

End of story, but waste your time if you want, I did.

If you don't sell it, someone else will, as I was told.

I'm moving, helping my new wife-to-be set up a new synagogue, do some phone work, some fused glass work I've come to enjoy, some photography and write a book on kink manners.

There is more money in used systems for people who don't want to spend much than there is in new systems and all the problems that go with them.

Samsung could do much better if they chose, they don't, no big deal.

RM SYSTEMS
may i ask who?

For great tech support, I've bought from XETA that was Pyramid that was Avid, but is now a subsidiary of Paetec. Love Pyramid, detest Paetec, life is like that. 1-866-999-1303

American Telebrokers has one tech, but he is really crackerjack, the owner's son and he gets it all. 1-888-231-0404

I'm hardly doing anything but adds, moves and changes, too creaky for running cable and once in a while I forget stuff so it is critical to have a back up person that can walk you through.

I would not count on Samsung tech support through Graybar.