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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
I am trying to set up call forwarding/all/outside. Created a button, set up to forward all, CO group 90. If I dial the extension internally it works fine. If I dial the extension from the AA I hear the message the call is being rerouted, a line button lights then goes off and the call is transferred back to the AA. The manual says it should reroute calls from the AA.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
AA ne3eds to UTRF the call.
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
As far as I can tell it is. In he AA config under actions I have 3 set for UTRF and XXX for routing. Their extension are all default 3 digits beginning with 3. I did try assigning 9 to UTRF and 313 which is the extension with the RCF and it behaved the same.
Last edited by Jack Salvadore; 04/02/13 05:38 AM.
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Joined: Apr 2005
Posts: 2,527 Likes: 4
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Joined: Apr 2005
Posts: 2,527 Likes: 4 |
Confirm all trunks are set for tandem.
We get old too soon, smart too late
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Joined: May 2011
Posts: 391
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Joined: May 2011
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Joined: Nov 2009
Posts: 34
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Joined: Nov 2009
Posts: 34 |
Are you using a PRI by chance? I experienced this with a PRI and found that both the system and the carrier had to allow tandem calls for it to work. We also had a similar problem when the ANI and/or outbound caller ID is not set correctly.
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Joined: May 2011
Posts: 391
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Joined: May 2011
Posts: 391 |
Changing the trunks to tandem fixed it.
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