|
|
|
|
Joined: Jul 2010
Posts: 14
Member
|
OP
Member
Joined: Jul 2010
Posts: 14 |
I have a BCM400 system and had a request to see if a couple things are possible.
1. Is it possible to program a transfer button to automatically transfer the call to a specific phone number when pressed? Another option may be to transfer to a global speed dial number.
2. I currenly have an auto attendant that answers when our main number is dialed. Is it possible to create a second auto attendant for a specific customer with multiple transfer options? In other words, we want a number that is different from our main company number that will have a completely different greeting with a menu of transfer options. If this is possibe, what is the easiest way to set it up? Thanks in advance for the help.
Last edited by dzuroff; 04/09/13 04:32 PM.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
|
|
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Issue 1: You will not be able to just use one button to do it all. But set up one button for external autodial and program the
number to call - include any routing or long distance dialing if needed. Then when you receive a call and want to transfer hit the transfer button(or feature) and then press this autodial button.
Issue 2: Yes you can create a second AA to pick up a different line than your other AA is answering.
Best bet would be to call in a trained technician to get you started.
If CON is the opposite of PRO
Then what is the opposite of Progress?
|
|
|
|
Forums84
Topics94,287
Posts638,784
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
113
guests, and
168
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
