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Joined: Apr 2012
Posts: 12
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A customer has a Merlin Legend R7, the problem is that a couple of phones will start a ticking sound and then go out. There are six phones that do this. At times when these phones are doing this the system will shut down.
I've checked all of the cables and replaced the telehone sets and the problem still continues, the phones are on seperate modules. Any ideas?
Robert
Robert
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Joined: May 2002
Posts: 4,310 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,310 Likes: 8 |
What is left? The processor? Is it pots lines or a T1.
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Joined: Apr 2002
Posts: 147
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The ticking sound heard in the phones is usually heard when the system is rebooting. Probably a power supply or the processor.
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Joined: Apr 2012
Posts: 12
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It is feed by cable provided pots lines. My thoughts were the modules only it is happening on two seperate ones. If it is the power supply or processor, why only the six phones?
Robert
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Joined: May 2002
Posts: 4,310 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,310 Likes: 8 |
Is it always the same 6 sets
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Joined: Apr 2012
Posts: 12
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Robert
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Joined: Apr 2012
Posts: 12
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Joined: Apr 2012
Posts: 12 |
Just a follow up, it turned out to be 3 of the phones were bad and they were taking out the others.
Robert
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