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My customer has an ACS 308 with 18D phones. One of the stations' message light won't light. We of course moved this phone elsewhere to confirm that the phone's light is functional (it is). And when other phones with good lights are plugged in this station, the light doesn't light.
I am not aware of any programming feature that tells the message light to not light -- it will just always light when a message is present, right?
If this is a program issue, can someone tell me the # code?
Many thanks as always.
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Part of provisioning the voicemail is to tell the system which extensions have a phone and which ones don't.
Log into the voicemail as the Administrator and check to see if the extension is configured as "has a phone".
Last edited by dexman; 05/16/13 05:22 PM.
I Love FEATURE 00
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Part of provisioning the voicemail is to tell the system which extensions have a phone and which ones don't.
Log into the voicemail as the Administrator and check to see if the extension is configured as "has a phone". Well, yes, but there is no mention of what VM is being used if any and all don't have that setting. Also, keep in mind that if the extension's VM provisioning is "does not have a phone", calls transfered to that extension will go immediately to VM. There is no sense in ringing the extension because it doesn't have a phone, right? So I think if this were the problem someone would notice. Try turning the MW light on manually to see if that works. From any idle phone including the one with the problem:(Feature)(09)(xx) where xx is the extension number, turns the MW light on. (Feature)(10)(xx) turns it off. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Which voicemail is this,flash,vs, messaging,or external mail ??
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Joined: Oct 2007
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Thanks to you all! -- I will run out there today and try these things, and report back. I was not aware of Features 09 & 10.
It is a Partner Mail VS, I think 5.0
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Sorry so long to answer...dexman you are right. I told it that ext. 'has a phone', and it lit right up. NICE
Thanks as always. You guys are awesome.
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Thank you for posting the results! 
Last edited by dexman; 05/28/13 08:03 PM.
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So nobody noticed that calls transfered to that extension or intercom calls never rang the phone and went right to VM?? That's normally the complaint I get.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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