|
Joined: Oct 2007
Posts: 54
Member
|
OP
Member
Joined: Oct 2007
Posts: 54 |
My customer has an ACS 308 with 18D phones. One of the stations' message light won't light. We of course moved this phone elsewhere to confirm that the phone's light is functional (it is). And when other phones with good lights are plugged in this station, the light doesn't light. I am not aware of any programming feature that tells the message light to not light -- it will just always light when a message is present, right? If this is a program issue, can someone tell me the # code? Many thanks as always.
|
|
|
Avaya IP Office Service in Canada
Atcom provides quick and affordable service for your Avaya IP Office business phone system!
Our expert technicians have years of experience installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.
Proudly serving Canada from coast to coast.
|
|
|
Joined: Dec 2005
Posts: 9,132 Likes: 4
Spam Hunter
|
Spam Hunter
Joined: Dec 2005
Posts: 9,132 Likes: 4 |
Part of provisioning the voicemail is to tell the system which extensions have a phone and which ones don't.
Log into the voicemail as the Administrator and check to see if the extension is configured as "has a phone".
Last edited by dexman; 05/16/13 09:22 PM.
I Love FEATURE 00
|
|
|
|
Joined: Feb 2005
Posts: 12,334 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,334 Likes: 3 |
Part of provisioning the voicemail is to tell the system which extensions have a phone and which ones don't.
Log into the voicemail as the Administrator and check to see if the extension is configured as "has a phone". Well, yes, but there is no mention of what VM is being used if any and all don't have that setting. Also, keep in mind that if the extension's VM provisioning is "does not have a phone", calls transfered to that extension will go immediately to VM. There is no sense in ringing the extension because it doesn't have a phone, right? So I think if this were the problem someone would notice. Try turning the MW light on manually to see if that works. From any idle phone including the one with the problem:(Feature)(09)(xx) where xx is the extension number, turns the MW light on. (Feature)(10)(xx) turns it off. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Apr 2004
Posts: 4,991
Member
|
Member
Joined: Apr 2004
Posts: 4,991 |
Which voicemail is this,flash,vs, messaging,or external mail ??
|
|
|
|
Joined: Oct 2007
Posts: 54
Member
|
OP
Member
Joined: Oct 2007
Posts: 54 |
Thanks to you all! -- I will run out there today and try these things, and report back. I was not aware of Features 09 & 10.
It is a Partner Mail VS, I think 5.0
|
|
|
|
Joined: Oct 2007
Posts: 54
Member
|
OP
Member
Joined: Oct 2007
Posts: 54 |
Sorry so long to answer...dexman you are right. I told it that ext. 'has a phone', and it lit right up. NICE Thanks as always. You guys are awesome.
|
|
|
|
Joined: Dec 2005
Posts: 9,132 Likes: 4
Spam Hunter
|
Spam Hunter
Joined: Dec 2005
Posts: 9,132 Likes: 4 |
Thank you for posting the results! 
Last edited by dexman; 05/29/13 12:03 AM.
I Love FEATURE 00
|
|
|
|
Joined: Feb 2005
Posts: 12,334 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,334 Likes: 3 |
So nobody noticed that calls transfered to that extension or intercom calls never rang the phone and went right to VM?? That's normally the complaint I get.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
Forums84
Topics93,969
Posts637,426
Members49,704
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Professor Shadow),
116
guests, and
27
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|