CS-1000 Call Reports for ACD queue

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CS-1000 Call Reports for ACD queue #552256 05/23/13 10:42 AM
Joined: Dec 2005 Posts: 279 Likes: 1 New Franklin, OH Herk Member
Herk Member Joined: Dec 2005 Posts: 279 Likes: 1 New Franklin, OH	Simple yes or no question: On a CS-1000 (7.5 release), does anyone know if I can have the PBX spitting out ACD queue call reporting on 2 separate TTY ports? I've been trying to troubleshoot some call reporting software and was wanting to troubleshoot it by throwing another computer on it just getting the raw output out of another port just to see if it is at least getting sent. Thanks in advance for any info! When I die, I want to go peacefully in my sleep like my grandfather, not screaming and panicking like the passengers in his car.

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Re: CS-1000 Call Reports for ACD queue Herk #552281 05/23/13 06:12 PM
Joined: Sep 2009 Posts: 66 MIAMI, FLA PERRYPJ Member
PERRYPJ Member Joined: Sep 2009 Posts: 66 MIAMI, FLA	The first thing is in LD 17 you must tell the TTY it is an ACD printer, then go to LD 23 and your going to do a change in the scb block. The prompt is PRIO, just add the TTY there OLD ROLMEN WORKING ON NORTELS AND AVAYA

Re: CS-1000 Call Reports for ACD queue Herk #552282 05/23/13 06:12 PM
Joined: Sep 2009 Posts: 66 MIAMI, FLA PERRYPJ Member
PERRYPJ Member Joined: Sep 2009 Posts: 66 MIAMI, FLA	Or you van use a Y cable OLD ROLMEN WORKING ON NORTELS AND AVAYA

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