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Joined: Oct 2005
Posts: 171
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OP
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Joined: Oct 2005
Posts: 171 |
1. Is Dataview still a current supported product?
Are dealers still installing it?
2. I have often thought that the UCD data sent from a older OS7200's did not often seem correct.
I especially thought that the data sent from the older OS500 for UCD groups did not seem to be accurate.
Did anyone else see that?
Does it seem to be accurate now on the newer systems?
MikeS In VA
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Joined: Dec 2012
Posts: 30
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Joined: Dec 2012
Posts: 30 |
1.Still sold and supported, yes.
Hardly anyone sells it anymore.
2. Accurate is a very fluid concept. Many people have hammered very hard and never been able to find technically inaccurate numbers, but that doesn't mean they are "right". The numbers they picked and the names they gave them are just arcane. If you're needing a reporting solution I'd recommend going another route...
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Make sure you have the latest dataview version and patches, and ideally the latest system version.
I had a problem with stuck calls a few years ago (which was resolved via a combination of newer OS7200MCP software and dataview patches)
The only way your going to see if it's accurate is to manually count the calls/durations of calls, etc and then compare this to what dataview shows in the reports.
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Joined: Feb 2014
Posts: 2
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Joined: Feb 2014
Posts: 2 |
Samsung are launching a new call management suite of apps in the US at the end of Feb 2014.
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Joined: Aug 2011
Posts: 219
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Joined: Aug 2011
Posts: 219 |
which is the latest version and the patches? i m having problems installing one where it is raising an INVALID LICENSE response. I've had the license renewed 2 times now but still cant get it past that
heads up
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