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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
Do all the rest of you dealers out there follow the same protocol for sending in a piece of hardware for repair?
I have to fax in a form - then wait usually several days for a response and an RMA number. Seems like there should be a better way...........
Just sayin.......
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Joined: Jun 2006
Posts: 1,624
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Joined: Jun 2006
Posts: 1,624 |
Yup. If It takes too long to hear back on the repair form, I follow-up with a "poke" phone call. The good news is that the turn-around time is usually pretty quick once they have the part.
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
I agree about the turnaround time. Pretty efficient. I guess I just don't like faxing anymore. I would love to see some sort of portal access where I could key in the information....
Funny story - I called them once and was on hold - the music was garbled and had a wicked buzz in it......kind of like a plumber with leaky faucets.
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Joined: Jul 2005
Posts: 1,336
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Joined: Jul 2005
Posts: 1,336 |
You guys still get stuff repaired up there?? Down here if its within the warranty period it just gets replaced. If outside that period. "Sorry no repair , buy a new one"
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
We call NTAC, open a ticket. Call cust srvc with ticket number, get replacement overnighted.
Warranty Repair??? NO.
D
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
What I like about NEC repair is when you get the item back it looks brand new.
We get old too soon, smart too late
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