sundance-communications.com/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Forwarded call not rolling back to VM?

So, here's the scenario: Adam is forwarding all calls to Bill. Charlie calls Adam, and the phone rings at Bill's desk as expected. At some point, shouldn't the call go to Adam's (or even Bill's) voicemail?

The forward path to voicemail is set already, and calls roll to voicemail as expected for Adam and Bill for calls directly to their station. What am I missing in the above scenario?

Refresh our memories, what system do you have? Axxess, Axxent, IMX or other and what what version.

I think I see what is happening. Assuming it is an Axxess system. According to the manual, "If the principal station receives a manually forwarded call(not a system forward), that call will not follow the principal station’s system
forwarding path."

I'm looking at the 6.0 manual figure 27.21.

Creating a Hunt Group with just Bill as a member and setting the Hunt Group Recall Destination to a Call Routing Application that Times out to a Mailbox and Manually Forwarding Adam's phone to the Hunt Group may be a solution. (Phew, That's a long sentence).

You can also Forward No-Answer Bill's fone to voicemail and calls to Adam will forward to Bill's fone and then forward to Adam's voicemail box.

I apologize for not saying so, but it is an Axxess system, version 9.006.

Thanks for the reference, benedog! I managed to find an 8.0 manual in a storage closet, which (after some searching) states the same thing (pg 5-175, fig 29.21)

I will try these tips and let you know.

I'm having the same issue, with Axxess v. 5.118. I've tried doing the suggestion above but the phone in the hunt group just rings forever and never goes to voicemail.

I note that in my manual (Axxess Administrator's guide, issue 5.1, p.91) it says "Hunt group calls will not forward to voice mail, outside numbers, or system forwarding paths."

Is there any possible way for making forwarded calls go to the voicemail of the extension being forwarded to, if that extension doesn't answer?

Any help greatly appreciated.

Did you program the 'Recall' of the hunt group to go to a CRA that times out to a mailbox? Remeber, calls in this scenario follow the hunt group (because calls are forwarded to it) not the stations 'forwarding path'.

I'm glad you asked... while re-tracing my steps to make sure I set it up right, I noticed that the recall timer for the hunt group was set to 180 seconds... I set it to 6 seconds. It works! Thank you very much!