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Joined: Mar 2005
Posts: 9
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Joined: Mar 2005
Posts: 9 |
I have a user that keeps receiving calls that are destined for another department. I am using taske to report on it and am only able to see that the callers are hitting my company directory before they are wind up at this user. Is there a way that allows me to see what digits were collected to bring the caller to that person?
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Joined: Aug 2005
Posts: 6,692
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Member
Joined: Aug 2005
Posts: 6,692 |
If you're talking about watching it live, you can go to your Axxessory Talk console and run AvdapMon.
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Joined: Mar 2005
Posts: 9
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Joined: Mar 2005
Posts: 9 |
Are there any logs that save the keystrokes? Customers are typing something in strange while in the company directory and I need to see what it is.
The thing is that the problem doesn't happen all the time and I can't watch Avdapmon all the time.
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Joined: Sep 2005
Posts: 840
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Joined: Sep 2005
Posts: 840 |
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