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Joined: Apr 2003
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Joined: Apr 2003
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I have a customer with a 200 MX controller that for the past week and a half keeps resetting the date to 7/13/13 and the time to 7:13am.
Thinking a software corruption was possible, I upgraded the software to 5.0.2.12 yesterday (Tuesday). This morning, they called and said it has reset itself again. People are missing wake-up calls, etc...
Has anyone experienced this or heard of this before?
Thanks as always,
Rich
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Joined: Oct 2004
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What are the chances that someone is doing that intentionally? Just for the heck of it, disable COS option 122 in all Classes of Service, and change your maintenance passwords.
Time will tell!!!
If that doesn't fix your problem, you'll need to change out the Controller/mother board.
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Joined: Feb 2006
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I agree with Fred. If the Mitel was at fault, it would, most likely, default to some date around 2000. But, there would be other changes associated with that. If it's a motel/hotel, I think you might have some bored night people that think changing the date and time to that particular date and time is "cool."
The other possibility is a rival competitor or previous vendor. Change the password and the COS option and you will eliminate a lot of questions.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Aug 2005
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A note on changing passwords -- make sure that you change Installer and Maint1 for CDE, and Installer & Maint1 for Maintenance.
Does it happen each night for five nights, and then not change two nights? That would point to a human.
Also, if it's a human, and they can't change date and time, they might decide that changing the language is a good way to "freak out the day shift" so memorize the steps to change console language back to English (unless you speak French and Spanish).
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Joined: Apr 2003
Posts: 140
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Posts: 140 |
Thanks for the responses.
Yeah - I would have thought bored employee/not-so-divine human intervention too, but it happened while I was there.
No one has remote access - sounds like motherboard?
Thanks again -
Rich
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Joined: Feb 2006
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Since you are up against a ghost, I would change out the Controller. Do a system back-up, first.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Apr 2003
Posts: 140
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Thanks again everyone!
Will quote a refurb. controller.
Rich
Last edited by DSU; 08/06/13 09:24 AM.
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