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Joined: Aug 2013
Posts: 1
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Joined: Aug 2013
Posts: 1 |
We have a small office and 6 of the phone systems that we just got in. I need to have line 1,2,3 roll over to each other and then play hold music so no person is hung up on and they listen to hold music.
Can anyone help?
Also need help setting up the headset option.
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Joined: May 2002
Posts: 17,746 Likes: 37
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Joined: May 2002
Posts: 17,746 Likes: 37 |
What system? Line hunting is from the phone company, not your phone system.
Also where are you from? A completed profile might get you someone close to your area.
Retired phone dude
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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
Sounds like you need call queuing.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
Your local dial tone provider (AT&T, Verizon, XO, Frontier, etc.) gets your incoming calls. If line one is busy that dial tone central office sends it out on another pair and if that line is also busy sends the call out on still another pair.
No phone system can control the calls that are coming into the central office and make them be in hunting, ONLY the dial tone provider can do that.
You have the headsets plugged in or what?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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