Hey Guys,

I have a 500 with 2.76 software. Customer has 3 toll free numbers pointed to ported numbers in 714 coming down a PRI. The ported numbers are not part of the DID range. I am sending each number to Sta Grps 501, 502, and 503. In Groups 501 & 502 incoming CID display on the Falcon phones have CID number or name on the top line and the Group Name on the second line. The third incoming number displays phone number on first line and caller name on the second line. No Group Name which customer wants for answering purposes. I've tried going into 119 but that only allows me to change Name or Number unlike the 7000's. I've put the tollfree number into the Groups that are working and it does the same thing: no group name just incoming name and number. When I turn off CID the Group name does appear but obviously no CID info.
Could this be a how the telco is sending it down the PRI? Any help would be great thanks