Business Phone Systems

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Joined: Aug 2013
Posts: 1
vzguy Offline OP
OP Offline
Joined: Aug 2013
Posts: 1
First off thank you for helping. I am working on a job that the customer has verizon fios for there phones . They have 2 issues one is they dropped calls sporadically and the other is they get a buzzing sound when answering the phone sometimes. The buzzing sound i believe is a timing issue.

I connected to the demarc of the phone company and cannot duplicate either of the issues. However my phone guy states the issue is with verizon. What can i do to fix this. I did have a vendor/phone company meet they both came here and we isolated it to the phone system. When we contacted vertical they said it is a know issue with verizon fios and to change from sip to pots which i did and i am still having the same issues

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Joined: May 2005
Posts: 945
Joined: May 2005
Posts: 945
I have seen this with FIOS as well. Do not remember the fix. It was something with the timing of the caller id info being sent.

Jim Hoey

SST Communications
597 West Montauk Highway
Lindenhurst, New York 11757

631 956-0100

Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic

Moderated by  EV607797, MnDave, nfcphoneman 

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