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#556558 08/19/13 06:55 PM
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DanWS Offline OP
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Hi, all.

NEC DSX-40

I have a client who uses a routing mailbox on all incoming calls to feed three department groups with distinctive ring. They would like to add a 4th DAT option to send the call back to a key ring that would include some users of all three groups. Since the DSX does not allow an extension to belong to multiple department groups, I'm having a hard time figuring out a way to accomplish this. Any ideas?

Thanks!

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You could transfer the call to one of the on-board analog ports & setup a ringing call coverage key for it on the sets you wish to ring.


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DanWS Offline OP
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That's actually a great idea, Ken. Unfortunately, I'm out of analog ports. I wish there was a way to get back to key ring from Intramail...
Originally Posted by Ken B
You could transfer the call to one of the on-board analog ports & setup a ringing call coverage key for it on the sets you wish to ring.

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using kens thought just point it to a unused digital port with ringing call pick up


Skip
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Serving SW and West central Fl since 1984
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DanWS Offline OP
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Originally Posted by skip555
using kens thought just point it to a unused digital port with ringing call pick up

Another good idea, but the DSX won't let you dial a non-existent digital extension. You'll get the cryptic "that is an invalid entry" error.

EDIT: or "your call cannot go through"

Last edited by DanWS; 08/19/13 10:12 PM.
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Point it to a group and put call cover keys on the phones for the group.

You can also try using a call coverage button for an unused digital station. I believe it works.

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Just make sure the Phone Type in 2101 doesn't say "Uninstalled." As long as it's defined as a phone, you should be able to use it as a phantom.

What ttech instructed also works.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix


Moderated by  ttech 

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