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Joined: Jun 2007
Posts: 627
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Member
Joined: Jun 2007
Posts: 627 |
Station Hunting
I have 4 analog stations running off a SPA8800. Ext 2820, 2821, 2822, and 2823.
I would like them to hunt.
if I call 2820 and it is busy, now ring 2821, and so on.
These are not ACD users, just plain old telephones.
Any help would be great.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Just put them in a ring group and set the group as "hunt", I think.
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Joined: Jul 2010
Posts: 13
Member
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Member
Joined: Jul 2010
Posts: 13 |
You need to create a queue (queues.conf) and assign the extensions to the queue, you can then set the various options for music on hold ringing, periodic announcements for on-hold time etc.
The strategy option will allow you to configure the ring type for the queue:
ringall - will ring all the extensions in the queue
rrmemory - round robin (sequential hunting)
random - random extension
leastrecent - extension least recently called
fewestcalls -extension with fewest calls
There are many options for calls queues. We've been installing asterisk systems for a few years and couldn't recommend enough
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