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Joined: Jun 2004
Posts: 310
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OP
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Joined: Jun 2004
Posts: 310 |
Got a customer with 7400, wants ACD, has tried Braxtel but doesn't want employees having to manipulate computers to answer calls.
Anyone know of a product that will work with OfficeServ ??
Trivium seems to give results, not real-time.
He's enamoured with skills based routing.
Thanks
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Joined: May 2008
Posts: 523
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Joined: May 2008
Posts: 523 |
Could you be a little more specific as to what the customer is looking for with Skills Based routing?
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