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Joined: Aug 2008
Posts: 48
Member
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Member
Joined: Aug 2008
Posts: 48 |
Hi,
With ACD it's possible to cue call to one or more station, but is it possible to "log out or to be not available" for a short period of time. Come back to you're station "log back in or available" and take the call that came in while away?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You can either log out (IG key) or put the station in DND to not receive calls
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Joined: May 2008
Posts: 523
Member
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Member
Joined: May 2008
Posts: 523 |
and then I would route the calls to a station group.
You could also make it a UCD/ACD group by changing the GROUP TYPE to UCD and then going into UCD OPTIONS and there you could set up revolving announcements and overflows.
I don't know if it's different up there but here it would be spelled "queue"
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