|
|
|
|
Joined: Sep 2013
Posts: 10
Member
|
|
Member
Joined: Sep 2013
Posts: 10 |
Hi guys, thanks to this forum it helps me a lot in my NEC troubleshooting. We have a SV8100 in our main office. I install the NEC DT700 IP terminal (NEC ITL-6DE-1A) and directly connected to our local network which was working flawlessly. Then we moved this IP terminal phone to our remote office and connected via the VPN but its almost 2 days now of troubleshooting and no-luck. It says server not found. I am only using the Web pro to do the programming. Is there anyone can shade a light on how to configure on the SV8100 via VPN. I already do the port forwarding on 5060,5080,5081 on our router but still no luck. Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
You should be looking at the phone programming. Sounds like something isn't right on the phone.
|
|
|
|
|
Joined: Apr 2005
Posts: 2,526 Likes: 4
Member
|
|
Member
Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Confirm the port on the IP phone is 5080
We get old too soon, smart too late
|
|
|
|
|
Joined: Sep 2013
Posts: 10
Member
|
|
Member
Joined: Sep 2013
Posts: 10 |
Hi guys thanks for the reply. The port is 5080. The phone is an IP Phone. I just wondering if there is any other configuration from the sv8100.
|
|
|
|
|
Joined: Sep 2013
Posts: 10
Member
|
|
Member
Joined: Sep 2013
Posts: 10 |
This is what I did on the Phone. I follow some instruction I found on this forum as well. This is what I did.
1. I Disable DHCP Mode
2. I assign IP Address for local network eg. below
IP Address: 192.168.100.100
Subnetmask: 255.255.255.0
Gateway: 192.168.100.1
3. I Assign SIP Server Address (Sip Server Address & URI)
1st SIP Server (192.168.101.50 SV8100 from 10-12-09)
4. Then I change the port to 5080
5. I press Exit and Save
The phone reboots but it says server not found.
Is there anything that I missed. Please advice thanks.
|
|
|
|
|
Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Your VPN is blocking ports or is not routing properly then.
|
|
|
|
|
Joined: Jan 2008
Posts: 63
Member
|
|
Member
Joined: Jan 2008
Posts: 63 |
other port is 10020 to 10021,but if you are using VPN you don't need port forwarding.
JOHNNY
|
|
|
|
|
Joined: Sep 2013
Posts: 10
Member
|
|
Member
Joined: Sep 2013
Posts: 10 |
Thanks Guys, I will review everything maybe I missed something. I will check what is blocking on my VPN or my routing table over the vpn. I will update you guys the progress..
|
|
|
|
|
Joined: May 2013
Posts: 89
Member
|
|
Member
Joined: May 2013
Posts: 89 |
I don't suppose you are using NAT? That gave us problems once.
GraniteTCS.com
|
|
|
|
|
Joined: Jun 2004
Posts: 1,367
Member
|
|
Member
Joined: Jun 2004
Posts: 1,367 |
are you able to ping/tracert the phone system from the remote site? are the subnets allowed to access each other in the VPN?
I would stick a wireshark at the phone end and see if there is any response form the phone system to start.
what about gateways? are they correct?
|
|
|
|
Forums84
Topics94,526
Posts640,016
Members49,852
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
219
guests, and
44
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
![[Linked Image from i26.servimg.com]](http://i26.servimg.com/u/f26/14/56/80/78/logo12.png){kind=logo}