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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
Hello All,
I have a customer with an ASPIRE S, soft ver 7 and a 4 port 8 hour InMail.
The InMail is recording 99 busy tone messages to mail box 301 and Line keys 2-4 (TRKS 2-4) are also busy out. This happens after hours and on the weekends. They returned today after a long weekend and MB301 is full of busy tone calls.
We've recently replace the InMail flash card.
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
sorry, Comcast pots lines
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Comcast should be sending a disconnect signal when the caller hangs up, some carriers call this supervised disconnect or disconnect supervision, there is a good chance when you or the customer calls this in on a trouble ticket the person at Comcast will say what the hell are you talking about.
You can monitor the line with your butt set, when the call is terminated you should hear clicking.
Voice mail needs this signal to end the call.
We get old too soon, smart too late
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Joined: Jun 2004
Posts: 1,367
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Joined: Jun 2004
Posts: 1,367 |
do you have trunk disconnect supervision turned on?
Also for time out I would recommend a hang up in this case.
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Joined: Jun 2013
Posts: 31
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Joined: Jun 2013
Posts: 31 |
sounds like you are being hacked. Toll fraud etc.
99 messages on nights and weekends with just nothing, someone is trying to dial out using the phone system to make overseas calls etc
Last edited by bully; 10/15/13 06:32 PM.
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Disconnect supervision isn't on.
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Joined: Nov 2012
Posts: 112
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Joined: Nov 2012
Posts: 112 |
16-01 for group 8 was set for "hears busy" on 16-01-03 routing when busy. And 16-01-04 hunting mode was set at stop at last member instead of circular
Talked to the customer this late afternoon and she has confirmed that so far...no strange vms or locked lines.
Would everyone agree this was the correct way to go?
No one seems to have time to do it right but everyone has time to do it twice!
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
I just got a call from a church today that has an SV8100 with POTS lines, same issue.
Calls come in on line 3 & wind up in general mailbox. Between 1:45am and 3am they get 99 messages of busy tone. No caller ID.
What can you do?
My only thought is to set dial 0 to go to general mailbox and "timeout" to go to hang up.
D
Last edited by doghart; 10/17/13 10:14 PM.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
POTS lines? Sometimes 14-02-23 will help in the SV8100.
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Joined: Feb 2008
Posts: 683
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Joined: Feb 2008
Posts: 683 |
Had a similar issue with a DSX160. Did the same thing as doghart. set T/O to hang up.
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