web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#560615 10/31/13 10:07 AM
Joined: Jul 2003
Posts: 37
digi Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 37
I moved the hard drive from a bad GX-1 board to a replacement board and installed in a different IPX 500. Wicmc V 4.0.4.5

The voicemail ports are set with: att=n, multi=n,vmail=y, pcc=n

the voicemail works answers calls leave and retrieve messages, but DTMF is not recognized in any box.

Turned off dtt in vm and system. Also tried both on.

Thoughts?

digi #560661 10/31/13 10:41 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
What software version on the switch?

Coral Tech #560676 11/01/13 09:19 AM
Joined: Jul 2003
Posts: 37
digi Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 37
14.67.47

digi #560707 11/01/13 03:21 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Ouch, unsupported by Tadiran. Well, DTMF internally or externally? Does your DTR ports show up under PLIS? Check the ports to see is PCC is set for (I think) PCC_CSTA.

Coral Tech #560791 11/04/13 10:11 AM
Joined: Jul 2003
Posts: 37
digi Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 37
I realize it's not supported. Hopeing to get some help here. DTR ports are up. PCC is only set to 'yes' on the APDL not on the ports. The vm functions properly in all aspects except for allowing you to dial digits out of any mailbox or t-box. Can't dial an extension, can't dial zero, nothing.

digi #560814 11/04/13 03:48 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Ok, do you have a bench system to test this voice mail? You might want to default a system with generic 14.67 software and see if some COS or rogue ekt setting is messing things up. Also as a note you cannot run the same software on different board revisions. It has to match GX1 etc....



Last edited by Coral Tech; 11/04/13 03:49 PM.
Coral Tech #560858 11/05/13 11:18 AM
Joined: Jul 2003
Posts: 37
digi Offline OP
Member
OP Offline
Member
Joined: Jul 2003
Posts: 37
Correct replaced bad GX-1 with a replacemrnt GX-1. Things like this never happen to the company down the street. This one's over 100 miles down the road. Something else must be corrupt on the hard drive. Thanks for your insight.

digi #560860 11/05/13 12:05 PM
Joined: Sep 2004
Posts: 4,194
Likes: 2
Member
*****
Offline
Member
*****
Joined: Sep 2004
Posts: 4,194
Likes: 2
Ugh, I feel your pain.


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
1 members (Toner), 161 guests, and 240 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5