web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Nov 2013
Posts: 16
Member
Member
Offline
Joined: Nov 2013
Posts: 16
Hello,

I am working on an issue for our sister company. The have a group of numbers within our system that needs to go straight to menu 901 when someone calls in. We have a group of numbers (for our primary company) that works perfectly fine, but our AA menu is established as 900 and 905. I need some help with how to get this working without having to set up a phone somewhere forwarding calls. Thanks for any advice.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2006
Posts: 1,624
Member
*****
Member
*****
Joined: Jun 2006
Posts: 1,624
If I understand you correctly, you are hosting two companies on one physical Iwatsu system - each of which has their own greeting. If so, and you're using the Iwatsu voicemail card, then you want to set up Dynamic Trunk Routing.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix

Joined: Nov 2013
Posts: 16
Member
Member
Offline
Joined: Nov 2013
Posts: 16
I have never heard of that before. What exactly is that doing for me? You are correct in your assumption though. We have 8 analog trunks. 4 belong to one company, and 4 belong to the primary company. Our 4 are working fine, but created a new menu "901" for the sister company and when a call comes in on those lines, we want it to go to menu 901 instead of having to go thru our 900 menu first.

Joined: Jun 2006
Posts: 1,624
Member
*****
Member
*****
Joined: Jun 2006
Posts: 1,624
Most of Dynamic Trunk Routing is configured in the VML. The process is more detailed than I can go into here and requires that you know your way around the Iwatsu voicemail card. You never mentioned if that is the voicemail you are using. Do you have the ability to call Tech Support?


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix


Moderated by  JBean3329 

Link Copied to Clipboard
Newest Topics
Samsung xchange server
by scanjet - 04/07/25 06:37 PM
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Forum Statistics
Forums84
Topics94,513
Posts639,938
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 8
Taddeo 5
dexman 3
DeanB 2
Who's Online Now
2 members (Taddeo, justbill), 158 guests, and 29 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0