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#561206 11/12/13 06:21 PM
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Does anybody know when there which scenario you would get the on another call message

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ltcomm #561213 11/12/13 07:36 PM
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When you try to intercom that person and "he/she is "On another call"


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ltcomm #561226 11/12/13 10:59 PM
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That's what I thought
But I was on the phone testing with the customer today and it won't show when you call them and they are in another call.
Yet some phones apparently do.
Don't know what to make of that...
Any thoughts?

ltcomm #561229 11/12/13 11:05 PM
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To test, make sure you are on an actual call - not just the intercom - but a line.

Then when you call, it will show something else at first then after 2-4 seconds it will change over to "On Another Call".
Did you wait long enough ???


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ltcomm #561232 11/12/13 11:12 PM
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How many IC keys do the phones have that are reporting this???


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ltcomm #561237 11/12/13 11:40 PM
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Not sure how long they waited
I'll have them let or ring longer.

They have 2 intercoms and also tried with 1 intercom

ltcomm #561239 11/12/13 11:46 PM
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Just tested with the customer, customer made a phone call connected and was online while someone else called them and the phone rang at least four times and he still did not get the message

ltcomm #561254 11/13/13 03:48 AM
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Which phone system?
What software level?
What phone model?


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ltcomm #561327 11/13/13 11:16 PM
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MICS
Software is 6 or 7.? I honestly don't remember but it's not that old
T7316e phones

ltcomm #561332 11/13/13 11:28 PM
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Is there another set/sets that has an Answer DN for that problem phone?

Do they have an Internal Auto Dial on the row of 16 keys for the phone they are trying to call?



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