sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems On another call

Print Thread

Rate Thread

Page 1 of 2

On another call #561206 11/12/13 02:21 PM
Joined: Mar 2011 Posts: 101 Los Angeles/Orange ltcomm Member
ltcomm Member Joined: Mar 2011 Posts: 101 Los Angeles/Orange	Does anybody know when there which scenario you would get the on another call message

Nortel Phone System Service

Nortel Phone System Service in Canada

Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Re: On another call ltcomm #561213 11/12/13 03:36 PM
Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada	When you try to intercom that person and "he/she is "On another call" Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: On another call ltcomm #561226 11/12/13 06:59 PM
Joined: Mar 2011 Posts: 101 Los Angeles/Orange ltcomm Member
ltcomm Member Joined: Mar 2011 Posts: 101 Los Angeles/Orange	That's what I thought But I was on the phone testing with the customer today and it won't show when you call them and they are in another call. Yet some phones apparently do. Don't know what to make of that... Any thoughts?

Re: On another call ltcomm #561229 11/12/13 07:05 PM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	To test, make sure you are on an actual call - not just the intercom - but a line. Then when you call, it will show something else at first then after 2-4 seconds it will change over to "On Another Call". Did you wait long enough ??? If CON is the opposite of PRO Then what is the opposite of Progress?

Re: On another call ltcomm #561232 11/12/13 07:12 PM
Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 SOUTH TEXAS	How many IC keys do the phones have that are reporting this???

Re: On another call ltcomm #561237 11/12/13 07:40 PM
Joined: Mar 2011 Posts: 101 Los Angeles/Orange ltcomm Member
ltcomm Member Joined: Mar 2011 Posts: 101 Los Angeles/Orange	Not sure how long they waited I'll have them let or ring longer. They have 2 intercoms and also tried with 1 intercom

Re: On another call ltcomm #561239 11/12/13 07:46 PM
Joined: Mar 2011 Posts: 101 Los Angeles/Orange ltcomm Member
ltcomm Member Joined: Mar 2011 Posts: 101 Los Angeles/Orange	Just tested with the customer, customer made a phone call connected and was online while someone else called them and the phone rang at least four times and he still did not get the message

Re: On another call ltcomm #561254 11/12/13 11:48 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Which phone system? What software level? What phone model? =---()))))))))---= www.curlycord.com Toronto, Canada

Re: On another call ltcomm #561327 11/13/13 07:16 PM
Joined: Mar 2011 Posts: 101 Los Angeles/Orange ltcomm Member
ltcomm Member Joined: Mar 2011 Posts: 101 Los Angeles/Orange	MICS Software is 6 or 7.? I honestly don't remember but it's not that old T7316e phones

Re: On another call ltcomm #561332 11/13/13 07:28 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Is there another set/sets that has an Answer DN for that problem phone? Do they have an Internal Auto Dial on the row of 16 keys for the phone they are trying to call? =---()))))))))---= www.curlycord.com Toronto, Canada