Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2005
Posts: 818
Member
OP Offline
Member
Joined: Dec 2005
Posts: 818
I am new to the Avaya IP Office, I just passed the class on the installation last week. The class was light on information on programming the Basic Edition with embedded voice mail. Basically I have a customer that wants to have a night auto attendant forward via a menu option to a cell phone. EG: "For after hours service press 3" and it goes to the number.

Can I do this in the Basic Edition or do I need to move them to Essential?

System: IP Office V2 R9.0
Basic Edition
(2) Combo cards
Embedded VM

Atcom VoIP Demo
VoIP Demo
Joined: Jul 2001
Posts: 3,318
Likes: 7
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,318
Likes: 7
Options are limited on Basic edition, I'd ditch it and go to standard Essential mode

However, pick an extension, give it Remote Call Forward, program the after hours service telephone number into a personal speed dial such as 99, and put a Forward-(Extension Number)-99 button on the phone.

When you turn on Night Service, also go to the phone and turn on the Remote Call Forwarding. Set selector code 3 to transfer to this extension, and it should grab a line and dial out.

Joined: Dec 2005
Posts: 818
Member
OP Offline
Member
Joined: Dec 2005
Posts: 818
Thanks for the help!


Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,735
Posts636,399
Members49,615
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
BroadcastEngineer, itrains, James Walker, Mpp1994, rockie, sarah1klein, thomas TES-824
Newest Members
AMS Technology C, Chrontel, RonZ1971, Michael1948, lllDez
49,615 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 6
Who's Online Now
0 members (), 41 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5