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Joined: Oct 2006
Posts: 14
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Joined: Oct 2006
Posts: 14 |
Hello,
We have a Axxess system with EVMC 550.5363 . The Hard disk was replaced last October and now the new one is failing. It is definitely a hardware issue. I would like to replace the hard drive but since it has OS/2 and the ADVAP app I am curious on how to accomplish this. Can I copy the partition from the old drive to a new drive (using for example partition magic) provided the data is readable? If not, how do I get the proper software on a new disk?
Thanks in advance!
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Joined: Aug 2005
Posts: 6,692
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Joined: Aug 2005
Posts: 6,692 |
I use an adapter to plug a laptop drive into a ribbon cable. Then use Ghost to move the image.
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Joined: Mar 2006
Posts: 1,596
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Joined: Mar 2006
Posts: 1,596 |
Are you sure it's the disk and not the fan?
It just seems kind of odd that a new disk would fail in such a short time (we've had EVMCs run for years without a problem).
Sounds like something else is going on...
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Joined: Oct 2006
Posts: 14
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Joined: Oct 2006
Posts: 14 |
Thanks for the replies!
No, it is definitely the hard drive. The company that installed it says there was only a 30 day Inter-tel warranty. That seems odd.
I am going to get the IDE 40 to 44 pin adapter so I can plug the drive into a desktop machine. I wonder if I can read the drive if I put it into a USB enclosure? I don't have Ghost, does anyone know if Partition Magic or DriveCopy will work?
Thanks!
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Joined: Feb 2006
Posts: 54
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Joined: Feb 2006
Posts: 54 |
If it is the hard drive, than I recommend this web site. They will put the proper ver of software on the drive. All you have to do is install it on the board. www.officephonestore.com
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Joined: Feb 2006
Posts: 54
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Joined: Feb 2006
Posts: 54 |
Also, have you tried to reload the avdap software? What ver of inter-tel software are you using?
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Joined: Nov 2006
Posts: 241
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Joined: Nov 2006
Posts: 241 |
If you're only interested in salvaging the voice mail data, providing the drive cooperates, you'll be able to browse the drive if you connect it to a PC via a USB adapter. Just navigate to the AVDAP directory and inside you'll want to copy the DB directory (including any/all subdirectories). The DB directory holds everything voice mail related.
Once you get a new HDD, assuming you have OS/2 and the correct AVDAP software, you can copy the DB directory back in.
Of course, if you need OS/2 preloaded and don't have access to the AVDAP software, then you can try ghosting the drive, but any corruption in the OS files will be carried over, too. That's why I would suggest biting the bullet and doing it with a fresh OS/2 and AVDAP install.
If all else fails, buy another preloaded drive and ghost it before loading anything.
60% of the time it works every time
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