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Joined: Jan 2006
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Having issues with a guest mailbox, every once in a while instead of playing the mailbox greeting it will play a message in this box as the greeting???
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Joined: Feb 2006
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I had one like this. Had to replace the memory module.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Jan 2006
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I just replaced it 3 months ago, they were having really strange VM issues, stranger than messages playing as greeting.It only seems to do it on this one mailbox.
Last edited by Steve Mull; 01/21/14 02:09 PM.
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Joined: Feb 2006
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Yes, it starts with one mail box and then spreads to others.
You might try and make another Guest MB and have the client use that one and see if things start to go weird in the new one.
When it happened to me, it was only one mail box and I thought I'd just change the box, but after a week or two it started to affect several boxes.
Giving this more thought, did you back up the system and load the back-up on the new memory module? I'm just thinking, if you did, you may have imported a problem from the old memory module to the new memory module from the back-up.
Rcaman
Last edited by Rcaman; 01/21/14 03:53 PM.
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Jan 2006
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That is what I did, I wonder if I re-initialize and program from scratch if that will help ?
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
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have ESI run an Orphaned message check.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Feb 2006
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Do what Brian said first. If that doesn't work, default the system and program from scratch. Make the customer aware that they will lose all voice mail messages and programming.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Aug 2009
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I had similar issues on a busy 1000. After replacing drives multiple times, ESI had some software patch that dealt with how the drives were being written to or something of that nature. I have not heard a complaint in the last month and a half.
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