|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Having issues with a guest mailbox, every once in a while instead of playing the mailbox greeting it will play a message in this box as the greeting???
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
I had one like this. Had to replace the memory module.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
I just replaced it 3 months ago, they were having really strange VM issues, stranger than messages playing as greeting.It only seems to do it on this one mailbox.
Last edited by Steve Mull; 01/21/14 02:09 PM.
|
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
Yes, it starts with one mail box and then spreads to others.
You might try and make another Guest MB and have the client use that one and see if things start to go weird in the new one.
When it happened to me, it was only one mail box and I thought I'd just change the box, but after a week or two it started to affect several boxes.
Giving this more thought, did you back up the system and load the back-up on the new memory module? I'm just thinking, if you did, you may have imported a problem from the old memory module to the new memory module from the back-up.
Rcaman
Last edited by Rcaman; 01/21/14 03:53 PM.
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
That is what I did, I wonder if I re-initialize and program from scratch if that will help ?
|
|
|
|
|
Joined: Nov 2004
Posts: 1,582 Likes: 2
Moderator-ESI - Executone
|
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,582 Likes: 2 |
have ESI run an Orphaned message check.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
|
Joined: Feb 2006
Posts: 1,716
Member
|
|
Member
Joined: Feb 2006
Posts: 1,716 |
Do what Brian said first. If that doesn't work, default the system and program from scratch. Make the customer aware that they will lose all voice mail messages and programming.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
|
|
|
|
|
Joined: Aug 2009
Posts: 42
Member
|
|
Member
Joined: Aug 2009
Posts: 42 |
I had similar issues on a busy 1000. After replacing drives multiple times, ESI had some software patch that dealt with how the drives were being written to or something of that nature. I have not heard a complaint in the last month and a half.
|
|
|
|
Forums84
Topics94,512
Posts639,934
Members49,844
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
150
guests, and
34
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
