|
|
Joined: Mar 2011
Posts: 20
Member
|
|
Member
Joined: Mar 2011
Posts: 20 |
Have a 22-btn phone with a messed up display. Does anyone know of a good repair service for the NEC line? (Like Aztec for Vodavi)
Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
NEC has a repair facility.
The Screens have been discontinued by the OEM manufacturer. The only way for a repairer to get one now is to take one out of another phone. They used to be available as a repair item.
Unless the refurber has some broken phones with good screens to take them from, you may be hard pressed to get it repaired.
|
|
|
|
|
Joined: Mar 2011
Posts: 20
Member
|
|
Member
Joined: Mar 2011
Posts: 20 |
|
|
|
|
|
Joined: Apr 2005
Posts: 2,526 Likes: 4
Member
|
|
Member
Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Have the dealer contact NEC, they might be able to have it repaired with the only cost of shipping the phone to them, even if its out of warranty.
The reason, the displays were going bad prematurely, it was traced back to the display's manufacture faulty parts.
NEC is a company that stands for high quality and because of this they were replacing phones out of warranty.
Its been almost 2 years since any customer has called with a complaint of a bad display so I can't be sure if they are still replacing them.
We get old too soon, smart too late
|
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
They no longer offer that program.
|
|
|
|
|
Joined: Aug 2006
Posts: 201
Member
|
|
Member
Joined: Aug 2006
Posts: 201 |
The following announcement was made on October 24, 2013. An email was sent to all registered dealers. Change to DSX Display Repair Process
On November, 15, 2013, NEC Corporation of America (NEC) will discontinue the advance replacement program for DSX 22/34-Button Telephones that have issues with the display units.
After that date, NEC will continue to repair DSX telephones that have the display issue, and pricing will be based on the telephone’s 24-month hardware warranty.
If you have any questions, please contact NEC Customer Service at 800-752-6275, dial option1 or [email protected].
|
|
|
|
|
Joined: Jun 2001
Posts: 3,199 Likes: 2
Administrator
|
|
Administrator
Joined: Jun 2001
Posts: 3,199 Likes: 2 |
|
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
that's good to know 
Skip
------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
Forums84
Topics94,515
Posts639,953
Members49,847
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
![[Linked Image from i2.photobucket.com]](http://i2.photobucket.com/albums/y24/donbaker/Phone%20Stuff/baker_telecommunications_inc_small-.jpg)
