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Joined: Mar 2012
Posts: 25
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Joined: Mar 2012
Posts: 25 |
I have a 3-OS7200's networked via SPnet with Centralized Voicemail. The Two remote nodes complain the MWI does not work on IP Phones or Analog phones. The voicemail boxes do work normally; just no MWI. Any Thoughts? MWI works correctly on the main node phones where the voicemail resides. Voicemail is SVM-i20i. All systems are using 4.70.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You will only get mw on vmmsg keys.
Mw keys won't flash on the remote sites.
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Joined: Mar 2012
Posts: 25
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Joined: Mar 2012
Posts: 25 |
not even on the analog phones?
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Joined: Mar 2012
Posts: 25
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Member
Joined: Mar 2012
Posts: 25 |
I am not geting the light on the vmmsg key either...
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Check you remote voicemail settings are correct in networking options
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Joined: Mar 2012
Posts: 25
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Joined: Mar 2012
Posts: 25 |
I have checked; they seem to be correct. I am a little green on remote voicemail/SPnet. Thanks for your responses.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
If you press the vmmsg key on the remote site does the vm answer and take you to the correct mailbox?
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Joined: Apr 2015
Posts: 31
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Joined: Apr 2015
Posts: 31 |
I'd like to resurrect this old thread because I have run into the exact same issue. I have vmmsg keys programmed on the phones and working correctly. I can retrieve vm messages from the phones, just don't get any kind of indication when new messages arrive.
Using a 7400 with SVMi-20i for central vm. Remote sites consist of a 7200 and two 7100's. Using all IP phones (5220 and 5210 for testing). All are new, with latest software on MP cards and SVMi. Systems are currently sitting on my workbench for programming and testing. Need to get this resolved before installing at customer sites.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Make sure the mailboxes have MWI turned on in the mailbox settings.
How is your NLCR/SPNET Dial/Network Options setup?
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Joined: Apr 2015
Posts: 31
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Joined: Apr 2015
Posts: 31 |
Sorry for the long delay before replying. I've been out of the office for a few days and haven't had the chance to look at the system.
MWI is turned on for all mailboxes.
I'll use one extension as an example of the setup. The following values are pulled from OfficeServ Device Manger:
On main system :
2.8.0.Numbering Plan N-LCR
1 2958 Network LCR 112
(Numbering plan requested by the customer required some single entries. Extension 112 is on a remote system with ID 002.)
3.3.2.Network Dial Translation
112 002112 Yes 3 6 Yes
On remote system:
3.3.4 Networking Option
Remote Voice Mail - Yes 51 79
(VM on main system is group number 5179)
I know that all of the translations are working because I can make intercom calls between extensions on all systems. I can also leave voice mail and it is delivered the correct mailbox. I can retrieve messages using the VMMSG key programmed on the remote extensions. MWI seems to be the only thing that isn't working.
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