Business Phone Systems

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Joined: Sep 2005
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Hi all,

I've got a 8520 handset that has a DID (5083) assigned to it as well as a phantom extension (5875). How do I remove or disassociate the 5875 number from the 5083 number but leave the 5875 available for future association with another extension. Thanks.


LD
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How is the phantom extension assigned to it?

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Pardon my noobiness but I'm not sure how the phantom extension is assigned. I know merely that if you call either number it rings at that extension, and the 5083 # is what shows up on the phone's display. In the GUI both phones have mailboxes. Thanks.


LD
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You have a DID of 5083 assigned to what extension?

5875, is this another DID, or is this a station with a mailbox?

Lets start with guessing that maybe you have one of the stations set up as a "secondary extension". Go to either station in your "stations" list, then look at their "programmable keys". Im guessing that one of these might have a key programmed as a secondary extension of the other phone.


Rhett
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Hi there, RCA,

Thanks for the suggestion re: programmable keys, which was right on the money. I changed the definition for the configuration item to Undefined Key and that took care of it. Have a good weekend.


LD

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