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Joined: Oct 2005
Posts: 94
Member
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Member
Joined: Oct 2005
Posts: 94 |
Greetings.
I have a customer who was recently hacked. They received a large phone bill with several, long, international calls and had the phone company disable international dialing for now. I have checked everywhere I think I should and can't seem to figure it out. I have a screen shot from an ISMDR report I pulled from the IVM system and it is showing one call come in on one trunk (i.e., 802) and at the same time a call going out on the next trunk (i.e., 803) to an international number. (Since this is a sensitive subject, I blocked the numbers that were called)
They are using PRI service and I have verified that DISA is not enabled on the system. I also checked all voice mail boxes for any Follow Me settings and there are none. I don't work on these often, so I don't know if I am just missing something.
I appreciate any suggestions or help anyone can provide. Thanks!
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
Is there a TVSe in the system?
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Joined: Oct 2005
Posts: 94
Member
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Member
Joined: Oct 2005
Posts: 94 |
From what I read when I googled that, no. This is an older system that was installed back in 2001.
Is there a way for me to post the screen shot, or is that only to be done via private message?
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
If the software in that system is from 2001 you are playing with a DOS PCP program. Do you have a programmer kit with the correct software to get into the system to see how it's programmed?
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Joined: Oct 2005
Posts: 94
Member
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Member
Joined: Oct 2005
Posts: 94 |
Yes, sadly it is. It was one of the first Telrads I installed (: I keep an old laptop installed with XP and WIN98 just to work with these archaic systems.
I've been working with it using SB7.33B software for a while. I have a copy of the file open now...
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Joined: Oct 2005
Posts: 94
Member
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Member
Joined: Oct 2005
Posts: 94 |
I should mention that they are using a 12 channel T-1 for their trunks.
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Joined: Aug 2002
Posts: 4,934 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,934 Likes: 1 |
If there is no DISA setup my guess is you are looking at a voicemail issue. If it's a IVM you are going to need APPGEN to look at the issues.
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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
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Moderator-Telrad
Joined: Aug 2003
Posts: 1,281 |
Set FWD COR to "I" for all COS. This should stop the system for forwarding out of the system.
The SMDR should show the EXT that made the call
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