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Joined: Nov 2013
Posts: 25
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Posts: 25 |
I just left a customer's site after rebuilding various CCR options. My situation is this, if a caller dials a particular extension, rather than going to the phone, it goes directly into VM. I've checked for FWD & DND at the phone, that's ok. I even checked for a hunt group or service related scenario. Got any ideas/suggestions?
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Joined: Feb 2005
Posts: 1,615 Likes: 1 |
You might need to use the Redirect software patch.
What version KSU and NAM are they?
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Joined: Nov 2013
Posts: 25
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Joined: Nov 2013
Posts: 25 |
IDK, first time on site, new customer and they couldn't find key to phone room. Told them I research issue, don't know how long this has been going on. They have a NAM with multi tear/branch CCR.
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Joined: Jun 2006
Posts: 8,735 Likes: 13
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 13 |
you didn't need access to the phone closet to find out the versions...
"...if a caller dials a particular extension, rather than going to the phone, it goes directly into VM. I've checked for FWD & DND at the phone, that's ok..."
Was it doing this BEFORE you did any programming? If not, check whatever you did for errors...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Nov 2013
Posts: 25
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Joined: Nov 2013
Posts: 25 |
I just tried calling into the customer's site and then dialed several ext's and the same thing is happening. Ideas?
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Joined: Feb 2005
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I gave an idea and also sent you a PM
MooreTel asked you a question.
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Joined: Nov 2013
Posts: 25
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Member
Joined: Nov 2013
Posts: 25 |
Found the problem. Didn't realize they had a CP-100 until this morning. In tables, changed Disable Dn to Y for Morn,Aftern,Even. & Non-Bus. Works fine now, thanks for the assistance.
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Joined: Feb 2005
Posts: 1,615 Likes: 1
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Member
Joined: Feb 2005
Posts: 1,615 Likes: 1 |
Nice
I had forgotten NAM had that option.
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