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#567645 03/05/14 05:56 PM
Joined: Nov 2013
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I just left a customer's site after rebuilding various CCR options. My situation is this, if a caller dials a particular extension, rather than going to the phone, it goes directly into VM. I've checked for FWD & DND at the phone, that's ok. I even checked for a hunt group or service related scenario. Got any ideas/suggestions?

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You might need to use the Redirect software patch.
What version KSU and NAM are they?



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Joined: Nov 2013
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IDK, first time on site, new customer and they couldn't find key to phone room. Told them I research issue, don't know how long this has been going on. They have a NAM with multi tear/branch CCR.

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you didn't need access to the phone closet to find out the versions...

"...if a caller dials a particular extension, rather than going to the phone, it goes directly into VM. I've checked for FWD & DND at the phone, that's ok..."

Was it doing this BEFORE you did any programming? If not, check whatever you did for errors...


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Dave. (CTUB) Canadian Techs Use Bix!
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I just tried calling into the customer's site and then dialed several ext's and the same thing is happening. Ideas?

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I gave an idea and also sent you a PM

MooreTel asked you a question.




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www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada




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Found the problem. Didn't realize they had a CP-100 until this morning. In tables, changed Disable Dn to Y for Morn,Aftern,Even. & Non-Bus. Works fine now, thanks for the assistance.

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Nice
I had forgotten NAM had that option.


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www.curlycord.com
[Linked Image from telcopc.ca]
Toronto, Canada





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