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Joined: Mar 2008
Posts: 33
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Joined: Mar 2008
Posts: 33 |
Hi,
I have a system that have lost AA. One technician said it's the VM card that's bad. So I bought another VM card but before I installed it I had another tech review the system and he said it's the sys programming that's not correct and that VM is not the issue. I don't know who to believe. When I dial 296 to go to AA I get the generic "I'm sorry I did not hear your selection..."
Can someone assist me in ironing out the programming. Or at least route me to where I should look for in programming.
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Joined: Jul 2005
Posts: 1,336
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Joined: Jul 2005
Posts: 1,336 |
I would go with the programming is not correct or in odd nite service mode.. Sounds like the VM is working with that system prompt..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Mar 2008
Posts: 33
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Joined: Mar 2008
Posts: 33 |
BTW w/ DID callers can leave message in extensions mailboxes. With AA not working so we can't check VM remotely.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Sounds like someone deleted the auto attendant greeting, or put the VM in alt greeting mode with no greeting recorded.
D
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Joined: Mar 2008
Posts: 33
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Joined: Mar 2008
Posts: 33 |
on this phone system is AA in the phone system or on the voicemail card. I have login access to both webpro and elitemail lx but don't know where AA is located.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
It's in the Elitemail LX.
Look in the menu on the left for Call Management/Opening Boxes/Greetings.
That's all I can give you for free.
D
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