|
|
|
|
Joined: Mar 2008
Posts: 33
Member
|
|
Member
Joined: Mar 2008
Posts: 33 |
Hi,
I have a system that have lost AA. One technician said it's the VM card that's bad. So I bought another VM card but before I installed it I had another tech review the system and he said it's the sys programming that's not correct and that VM is not the issue. I don't know who to believe. When I dial 296 to go to AA I get the generic "I'm sorry I did not hear your selection..."
Can someone assist me in ironing out the programming. Or at least route me to where I should look for in programming.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2005
Posts: 1,336
Member
|
|
Member
Joined: Jul 2005
Posts: 1,336 |
I would go with the programming is not correct or in odd nite service mode.. Sounds like the VM is working with that system prompt..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Mar 2008
Posts: 33
Member
|
|
Member
Joined: Mar 2008
Posts: 33 |
BTW w/ DID callers can leave message in extensions mailboxes. With AA not working so we can't check VM remotely.
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Sounds like someone deleted the auto attendant greeting, or put the VM in alt greeting mode with no greeting recorded.
D
|
|
|
|
|
Joined: Mar 2008
Posts: 33
Member
|
|
Member
Joined: Mar 2008
Posts: 33 |
on this phone system is AA in the phone system or on the voicemail card. I have login access to both webpro and elitemail lx but don't know where AA is located.
|
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
It's in the Elitemail LX.
Look in the menu on the left for Call Management/Opening Boxes/Greetings.
That's all I can give you for free.
D
|
|
|
|
Forums84
Topics94,543
Posts640,068
Members49,856
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
