Callpilot 150 shared between two sites

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Callpilot 150 shared between two sites #567988 03/11/14 01:46 PM
Joined: Jul 2009 Posts: 20 New Hampshire Jim @ DTS Member
Jim @ DTS Member Joined: Jul 2009 Posts: 20 New Hampshire	We have a customer who has two sites about 1.5 miles from each other. They had an existing MICS and purchased another MICS for the remote site. We have successfully networked the two sites with a site-to-site t1 emulation product that they purchased so they can do 4 digit dialing. But we have not been able to give the remote site access to the existing CP150. Tech support from our distributor has been no help. Any suggestions?

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Re: Callpilot 150 shared between two sites Jim @ DTS #567991 03/11/14 02:44 PM
Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,735 Likes: 12 Sherbrooke, Quebec, Canada	use MCK extenders Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

Re: Callpilot 150 shared between two sites Jim @ DTS #568012 03/11/14 06:17 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	MCDN key codes and configure the Callpilot to be "centralized". =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Callpilot 150 shared between two sites Jim @ DTS #568426 03/17/14 02:17 PM
Joined: Jul 2009 Posts: 20 New Hampshire Jim @ DTS Member
Jim @ DTS Member Joined: Jul 2009 Posts: 20 New Hampshire	We have installed the MCDN key codes have set the CP150 to "centralized". The customer's t1 emulation product is IPMUX 24. We were able to do 4 digit dialing between the two sites, we just can't access the Voice Mail.

Re: Callpilot 150 shared between two sites Jim @ DTS #568438 03/17/14 04:06 PM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	How are you trying to access the voice mail? What is the exact error? What programming at both sites have you done in order to link with the Callpilot? =---()))))))))---= www.curlycord.com Toronto, Canada

Re: Callpilot 150 shared between two sites Jim @ DTS #568504 03/18/14 02:14 PM
Joined: Jul 2009 Posts: 20 New Hampshire Jim @ DTS Member
Jim @ DTS Member Joined: Jul 2009 Posts: 20 New Hampshire	How are you trying to access the voice mail? using feature 981 or dialing the DN of the call pilot from the remote system. Neither works. What is the exact error? Using feature 981 the display says "inactive feature" dialing the DN of the call pilot the call is redirected to the prime set (X221) What programming at both sites have you done in order to link with the Callpilot? At the call pilot I've enabled "external initialization", "Redirected DN", and "Network transfers"

Re: Callpilot 150 shared between two sites Jim @ DTS #568544 03/19/14 01:13 AM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	Is a Target Line setup for the Voice Mails DN? =---()))))))))---= www.curlycord.com Toronto, Canada

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