|
|
Joined: Aug 2013
Posts: 4
Member
|
OP
Member
Joined: Aug 2013
Posts: 4 |
Have a CIX40 system with about 5 DP5000 10-button digital handsets. Right now one of the buttons is programmed for Caller ID and set to show the call history for the last 50 calls. However, it only shows answered calls.
Question - is it possible to program the system/handsets to show all the last 50 calls from the main line(both answered and unanswered)?
Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Mar 2010
Posts: 228
Member
|
Member
Joined: Mar 2010
Posts: 228 |
Each line can only be assigned to a single set for call history and it should always display both answered and missed calls. I don't recall any way to tell it what calls to store in history.
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
|
|
|
|
Joined: Jun 2005
Posts: 2,706 Likes: 7
Member
|
Member
Joined: Jun 2005
Posts: 2,706 Likes: 7 |
From the CTX general description;
"When calls ring a button (Line or [DN]) that appears on multiple stations, the number is stored on the telephone that is designated as the owner of the Line or [DN] and on the telephone that answers the call. If an incoming call is directed to a telephone, but the call is not answered by that telephone because it hunts or forwards to another destination, the call record will still be stored on that telephone as “redirected†and on the telephone that answers the call as “answered.†If a call is not answered, it is stored on the line or [DN] owner’s telephone as “abandoned.†"
In most cases the Call history shows the calls answered by that station. Try assigning ownership to the lines to an extension using the key programming. The other option to try is program 577 call history store terminal.
|
|
|
|
Joined: Aug 2013
Posts: 4
Member
|
OP
Member
Joined: Aug 2013
Posts: 4 |
Thanks for answering my question - it's greatly appreciated. Could you tell how to go about of the lines to an extension? and anymore info on the ... program 577 call history? and are these possible to do through the e-manager program?
Thanks,
Sean
|
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|