|
|
|
|
Joined: Mar 2010
Posts: 228
Member
|
|
Member
Joined: Mar 2010
Posts: 228 |
CIX670
IES32
ACD, Insight & Talkument
PRI Trunks
Customer is reporting that 20% of calls are reaching agents with no caller ID or "Sales ****†or “Claims ****" on the display. There has always been a certain percentage of calls without caller ID but that is to be expected.
Typically with copper trunks this issue is usually on the provider side but I'm not sure where to start with this one.
Any input would be appreciated.
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2007
Posts: 1,029
Member
|
|
Member
Joined: Jan 2007
Posts: 1,029 |
Are you using SMDR? If you are you should be able to see if caller ID came through on those calls. If you aren't maybe you could temporarily set it up.
Good Luck,
John
John 807
|
|
|
|
Forums84
Topics94,515
Posts639,962
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
137
guests, and
44
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
