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Joined: Mar 2010
Posts: 228
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OP
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Joined: Mar 2010
Posts: 228 |
CIX670
IES32
ACD, Insight & Talkument
PRI Trunks
Customer is reporting that 20% of calls are reaching agents with no caller ID or "Sales ****†or “Claims ****" on the display. There has always been a certain percentage of calls without caller ID but that is to be expected.
Typically with copper trunks this issue is usually on the provider side but I'm not sure where to start with this one.
Any input would be appreciated.
Jason
Toshiba/Avaya/Nortel Installations and Service.
Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV
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Joined: Jan 2007
Posts: 1,014
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Joined: Jan 2007
Posts: 1,014 |
Are you using SMDR? If you are you should be able to see if caller ID came through on those calls. If you aren't maybe you could temporarily set it up.
Good Luck,
John
John 807
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