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Joined: Apr 2011
Posts: 16
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Joined: Apr 2011
Posts: 16 |
Has anyone had experience with this issue. You are on a call on the Cordless II handset and another call rings in. Your call in progress is interrupted by the incoming ring bursts to the point you can't talk until you either answer the 2nd call or wait for the ringing to stop. I have tried turning off call waiting, this did not work. ESI say's this is by design. they call it "Subdued Ringing".
Pat Meyer
Olympic Telephone
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Joined: May 2005
Posts: 456
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Cute. I'm sure they meant "enhanced ringing".  What is your system version? Does the ringer volume make a difference? Is it all types of calls (outside and intercom)?
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Joined: Feb 2006
Posts: 1,716
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ESI's fix is to remove the CO lines and use call pickup to answer calls. This happened after the release of xx.48.00 software.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
We had the same issue, but put all the phones in a dept on incoming and that fixed the problem.
Hope this helps,
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Apr 2011
Posts: 16
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Joined: Apr 2011
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Thanks for the response, that is what I had to do also.
Pat Meyer
Olympic Telephone
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