atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Session Manager - socket connection error - no outside lines

I'm using Session Manager to manage 3 locations. Today, I can only successfully connect to 2 of them. When I connect to a site via IP address, it says connecting, ASAI connected and loads the Database info. For the site with the problem, it says 'waiting for socket connection', then gives a DataLink socket error - connection refused. I can successfully ping all the IP address for all 3 sites. I have reset all the cards (LSC, CPC, IPRC, DKSC and Power). I have restarted the Session Mgr PC. The phones and system are all functioning fine except 'getting an outside line' says 'invalid extension number'. Calls are comming in and interoffice calls work. Don't know what to do. No outside lines and no db/software through Session Mgr for the 1 site. No changes to the session settings - working until now since 2005.

Try unplugging the CPC card from the network temporarily and then pinging the IP address again. If you still get a reply, you may have an IP conflict somewhere on the network.

Do you have any way to try connecting via serial cable at the site in question? If you can't connect that way either, you may have a bad CPC card. That's a pretty big leap without doing any testing but I've recently had a CPC card with the exact same problem.

I got a timeout on the ping. Unfortunately, I don't have my serial cable with me. I called another resource and he thought some database info was lost because the system didn't recognize outside lines via '8'. I haven't restored the axx database for a site before, so either that or replace the CPC with my spare(got extra cards from someone but they've never been tested)

To restore a database file (axx) for the site, I'm assuming I need a laptop with session manager on it?