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Joined: Aug 2002
Posts: 1,039 Likes: 1
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Joined: Aug 2002
Posts: 1,039 Likes: 1 |
Some hotels are requiring the auto 911 feature to be enabled.
I am going to do it, but expect mis-dialed calls to 911
I thought about setting up in my ARS a string of 11X and if the caller dials anything after 911 they go to a bad route and gets re-order tone.
It works on my test system but I am wondering if that is the right thing to do?
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
The only problem with that, is the delay you'll have when people are actually dialing 911. I would be sure to inform the property of the potential for mis-dials, and have them make the final decision. We can only do so much! Some things are actually 'management decisions' and not phone guy responsibilities!
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Joined: May 2007
Posts: 218
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Joined: May 2007
Posts: 218 |
Most franchise companies want you to send out 9-911, 8-911 and 911 with no access code.
We always put all outbound calls on 8+ and restrict the 9 level to 911 and 9+911 only.
Marriott can be a problem because they want outgoing traffic on the 9+ level.
But no matter what, do not block 911 in any way.
Hope that helps, cheers!
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