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#569983 04/09/14 03:53 PM
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jsaad Offline OP
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Some hotels are requiring the auto 911 feature to be enabled.

I am going to do it, but expect mis-dialed calls to 911

I thought about setting up in my ARS a string of 11X and if the caller dials anything after 911 they go to a bad route and gets re-order tone.

It works on my test system but I am wondering if that is the right thing to do?

jsaad #569985 04/09/14 04:17 PM
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The only problem with that, is the delay you'll have when people are actually dialing 911.
I would be sure to inform the property of the potential for mis-dials, and have them make the final decision.
We can only do so much! Some things are actually 'management decisions' and not phone guy responsibilities!


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jsaad #570334 04/16/14 10:51 PM
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Most franchise companies want you to send out 9-911, 8-911 and 911 with no access code.

We always put all outbound calls on 8+ and restrict the 9 level to 911 and 9+911 only.

Marriott can be a problem because they want outgoing traffic on the 9+ level.

But no matter what, do not block 911 in any way.

Hope that helps, cheers!


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Mitel, Avaya, Nortel and Hitachi Products and services for Hospitality and Business sectors. Tel: 1-800-329-7971

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