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911 question
#569983 04/09/14 03:53 PM
Joined: Aug 2002
Posts: 954
jsaad Offline OP
OP Offline
Joined: Aug 2002
Posts: 954
Some hotels are requiring the auto 911 feature to be enabled.

I am going to do it, but expect mis-dialed calls to 911

I thought about setting up in my ARS a string of 11X and if the caller dials anything after 911 they go to a bad route and gets re-order tone.

It works on my test system but I am wondering if that is the right thing to do?

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Re: 911 question
jsaad #569985 04/09/14 04:17 PM
Joined: Oct 2004
Posts: 1,057
Joined: Oct 2004
Posts: 1,057
The only problem with that, is the delay you'll have when people are actually dialing 911.
I would be sure to inform the property of the potential for mis-dials, and have them make the final decision.
We can only do so much! Some things are actually 'management decisions' and not phone guy responsibilities! 24 x 7 Mitel Parts and Free Tech Support
Re: 911 question
jsaad #570334 04/16/14 10:51 PM
Joined: May 2007
Posts: 218
Joined: May 2007
Posts: 218
Most franchise companies want you to send out 9-911, 8-911 and 911 with no access code.

We always put all outbound calls on 8+ and restrict the 9 level to 911 and 9+911 only.

Marriott can be a problem because they want outgoing traffic on the 9+ level.

But no matter what, do not block 911 in any way.

Hope that helps, cheers!

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