sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems Merlin Magix 4424LD hold button issue

My customer is having problems putting calls on hold at the attendant console. When she presses the hold button calls do not go on hold. I also noticed that incoming calls ring on her intercom button as well as the line button and I'm wondering if these are somehow connected or if I just have a bad 4424LD+. Thanks for any advice you can give to resolve this issue.

If the Hold button won't work, it sounds like a station problem. Swap sets and see.

Yep...try that or she is running out of call appearances during busy times, may have to add a couple.

...bob...

Swapping it out was my next step. I've run across sticky hold buttons but rarely if ever one that doesn't hold. I guess I'm still concerned why calls ring on the intercom as well as the line. Thanks guys.

If there is another extension that has an identical configuration and functions properly, a "stare and compare" might reveal something (group assignment for instance). Swapping phones, changing ports, system restore or power cycle are some options up for consideration.