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Forwarding call from Stratagy mailbox
#570299 04/16/14 05:25 PM
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simon80 Offline OP
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Can anyone tell me what token/programming is for forwarding calls from a mailbox to outside line?

Toshiba Telephones and Equipment
Re: Forwarding call from Stratagy mailbox
simon80 #570302 04/16/14 05:34 PM
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Or is there a way to transfer to outside line from a PilotDN and skip the mb?

Re: Forwarding call from Stratagy mailbox
simon80 #570315 04/16/14 07:39 PM
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Depends on the phone system and type of C.O. lines you have. If you can do a Trunk flash, dial the number and hang up that is best. Use the short flash access code for that system pause and phone number followed by H for hangup in the mailbox extension field.

Re: Forwarding call from Stratagy mailbox
simon80 #570388 04/17/14 03:38 PM
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We are using Strata CIX670 : B--U/BEX. We use 9 to dial out, would that be the short flash access code your talking about?

Re: Forwarding call from Stratagy mailbox
simon80 #570391 04/17/14 04:33 PM
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In the ext field: @F9-(phone number)H

Am I close with this?

Re: Forwarding call from Stratagy mailbox
simon80 #570416 04/17/14 10:03 PM
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on the DK 424 I use #45,(phone number)H So maybe on the CTX #450,(phone number)H

Re: Forwarding call from Stratagy mailbox
simon80 #570457 04/18/14 05:17 PM
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I tried #450 with no luck. I found the token definitions in the manual but still unable to figure the correct syntax.

Re: Forwarding call from Stratagy mailbox
simon80 #570476 04/18/14 07:45 PM
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You never said what type of lines your using

Re: Forwarding call from Stratagy mailbox
simon80 #570496 04/19/14 01:21 AM
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You need to have the centrex feature on your phone lines to be able to use the hook flash #450. Otherwise use 9 and the system will grab a second line to transfer the caller externally.
You would use either @F9- or @F#450- depending on if you have centrex features on your lines.


Re: Forwarding call from Stratagy mailbox
simon80 #570644 04/22/14 04:05 PM
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We have a PRI, under ILG I have 2 analog and 2 ISDN group assignments. Im not a phone guy just pretending. Does that answer your question on type of CO lines?

Im not familiar with centrex feature. I remember seeing @F9 associated with a mailbox before our ES card took a dump so that's probably the one to use. Its not working though, when I dial the ext, it just goes to the main system greeting.
Some more info on the current setup: I have a pilot dn for the ext4378 which is set to mailbox 4378 with @F9-(phone#)H in the ext field.

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