Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Apr 2011
Posts: 108
Member
OP Offline
Member
Joined: Apr 2011
Posts: 108
Customer has a paired phone, One of his phones is in his office here and the other is in Florida. The mailbox is attached to his office phone. When he is on a call he wants any other calls to go to office's phones voicemail. It does not. I have tried a wide variety of settings to get this to work. 5.15.6 call forwarding settings does'nt seem to do much. I do get error messages in there due to the pairing. Right now if he is on the line, there is a message saying to try another extension or press “0”. Customer is getting angry, Samsung TAC is worthless. the ver is 4.60 Any ideas?

Joined: Sep 2001
Posts: 2,259
Likes: 2
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,259
Likes: 2
That message
"try another extension or press 0" is a default mailbox greeting.
He has an unrecorded mailbox greeting.Check 51 and 57 and make sure they are both recorded.

Joined: Apr 2011
Posts: 108
Member
OP Offline
Member
Joined: Apr 2011
Posts: 108
We got it so when he is on the phone and another outside caller calls in on his DID, it works. But 90 percent of these calls coming in on a main published number and runs in a AA. If he is on the phone when a call comes in for him to the AA and then gets transferred to him, it does not work, you get the main AA again.

Joined: Jan 2007
Posts: 1,014
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,014
Forward trunk Forward station?


John 807
Joined: May 2008
Posts: 523
Member
Offline
Member
Joined: May 2008
Posts: 523
Extension block for paired phone should point to the main mailbox.

Joined: Jan 2007
Posts: 1,014
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,014
If I'm not mistaken he's got a guy with a DiD that works, If the call comes in through a main listed number then gets answered by AA and is transferred to his phone it does not land in his mailbox. Unless it's not that straight forward it should just be that famous Bible chapter and verse set up and I retract the Forward Trunk Forward Station since I forgot it hit AA first.


John 807
Joined: Jan 2007
Posts: 1,014
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,014
Forget everything I said, I forgot it was a paired phone plus AA.


John 807

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,379
Posts634,605
Members49,525
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
dcttech, George/wa2vnv, telesalesrep
Newest Members
NiagaraGuy, Luv2uallday, FredSkidoo, tspa, xtrememachines
49,525 Registered Users
Top Posters (30 Days)
Toner 21
dexman 11
R4+Z 6
Who's Online Now
1 members (Mercenary Roadie), 5 guests, and 11 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5