Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Should be simple...I need a 2nd call on a set to go to that person's voicemail.
#570407 04/17/14 08:28 PM
Joined: Apr 2011
Posts: 108
Member
OP Offline
Member
Joined: Apr 2011
Posts: 108
Customer has a paired phone, One of his phones is in his office here and the other is in Florida. The mailbox is attached to his office phone. When he is on a call he wants any other calls to go to office's phones voicemail. It does not. I have tried a wide variety of settings to get this to work. 5.15.6 call forwarding settings does'nt seem to do much. I do get error messages in there due to the pairing. Right now if he is on the line, there is a message saying to try another extension or press “0”. Customer is getting angry, Samsung TAC is worthless. the ver is 4.60 Any ideas?

Samsung Telephones and Equipment
Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
PatsRule14 #570421 04/17/14 10:50 PM
Joined: Sep 2001
Posts: 2,199
pvj Online Content
Moderator-Executone-Isoetec, Samsung
*****
Online Content
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,199
That message
"try another extension or press 0" is a default mailbox greeting.
He has an unrecorded mailbox greeting.Check 51 and 57 and make sure they are both recorded.

Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
pvj #570598 04/21/14 05:28 PM
Joined: Apr 2011
Posts: 108
Member
OP Offline
Member
Joined: Apr 2011
Posts: 108
We got it so when he is on the phone and another outside caller calls in on his DID, it works. But 90 percent of these calls coming in on a main published number and runs in a AA. If he is on the phone when a call comes in for him to the AA and then gets transferred to him, it does not work, you get the main AA again.

Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
PatsRule14 #570600 04/21/14 06:28 PM
Joined: Jan 2007
Posts: 1,009
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,009
Forward trunk Forward station?


John 807
Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
PatsRule14 #570602 04/21/14 06:34 PM
Joined: May 2008
Posts: 522
Member
Offline
Member
Joined: May 2008
Posts: 522
Extension block for paired phone should point to the main mailbox.

Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
PatsRule14 #570614 04/21/14 09:22 PM
Joined: Jan 2007
Posts: 1,009
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,009
If I'm not mistaken he's got a guy with a DiD that works, If the call comes in through a main listed number then gets answered by AA and is transferred to his phone it does not land in his mailbox. Unless it's not that straight forward it should just be that famous Bible chapter and verse set up and I retract the Forward Trunk Forward Station since I forgot it hit AA first.


John 807
Re: Should be simple...I need a 2nd call on a set to go to that person's voicemail.
PatsRule14 #570615 04/21/14 09:24 PM
Joined: Jan 2007
Posts: 1,009
Member
*****
Offline
Member
*****
Joined: Jan 2007
Posts: 1,009
Forget everything I said, I forgot it was a paired phone plus AA.


John 807

Moderated by  Genesiscomm, nameless, pvj 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Handset can call out, but not receive calls
by WildBill - 08/06/20 06:01 PM
Abandoned/Obsolete Armored Copper Drop.
by dexman - 08/06/20 12:10 AM
NEC Cordless Phones
by teldata1 - 08/05/20 09:31 AM
SV9100 Call forwding to voice mail
by teldata1 - 08/05/20 09:24 AM
Help!! Mitel 200 ICP mailbox 0 being hacked
by EPearson - 08/04/20 09:16 PM
Who's Online Now
25 members (usedphones, morephones, EV607797, Yoda, Noobed2336, Mercenary Roadie, Bob3470, Professor Shadow, dexman, ffej010, hbiss, Carl Navarro, justbill, nortelvoip, RATHER BE FISHING, gertter, LoonCreek, Keyset6, JBean3329, mbhydro, Ruben, NateBates, PortlandTech, pvj, Rok1215), 444 guests, and 63 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,864
Posts636,744
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
dinglebell, Element-X, Kevin433, MattRaz, Matt_GC, Rhonda, SGT Schwartz
Newest Members
bmerri19, Henry VIII, jmontler, barryv, carag62
49328 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 39
Ruben 20
DonaldR 17
hbiss 16
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners