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Delayed messages on Partner Mail VS
#570474 04/18/14 07:40 PM
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My customer has reported that they are receiving voicemail messages up to 5 days after they were recorded. This was a two port voicemail setup as an auto attendant. I added a two port expansion. System is an ACS308 Ver 3.0 Has anyone run into this and have a solution?


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Re: Delayed messages on Partner Mail VS
lakestelecom #570480 04/18/14 08:23 PM
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I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7).


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Re: Delayed messages on Partner Mail VS
dexman #570484 04/18/14 09:23 PM
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Originally Posted by dexman
I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7).


Not AA group, but hunt group (7) which is the VM hunt group. smile
I would start by making absolutely sure that the proper ports are assigned in HG 7 only!

If all else fails, default the ACS and VM and start from scratch.


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Re: Delayed messages on Partner Mail VS
lakestelecom #570485 04/18/14 09:31 PM
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Ack!!! How did that one slip past my self checker??? blush

Re: Delayed messages on Partner Mail VS
dexman #570487 04/18/14 09:43 PM
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Originally Posted by dexman
Ack!!! How did that one slip past my self checker??? blush


Your like the rest of us Paul, Your getting OLD! LOL smile


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Re: Delayed messages on Partner Mail VS
lakestelecom #570498 04/19/14 01:33 AM
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"Mature" has a better "ring" to it. grin


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Re: Delayed messages on Partner Mail VS
mdaniel #570508 04/19/14 04:54 PM
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Originally Posted by mdaniel
Originally Posted by dexman
I can't remember the specifics, but I think the issue had something to do with which ports are assigned to the auto attendant group (hunt group #7).


Not AA group, but hunt group (7) which is the VM hunt group. smile
I would start by making absolutely sure that the proper ports are assigned in HG 7 only!



I've not heard of that causing the OPs problem but it's certainly good advice anyway. Before defaulting the system and rebuilding from scratch I would try doing a reset.

-Hal


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Re: Delayed messages on Partner Mail VS
lakestelecom #570519 04/19/14 10:45 PM
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It was a while ago so I'm a bit fuzzy on the specifics. But the idea was floated that the problem had something to do with the port that the voice mail uses to signal the processor to turn on the MWL.

Anywhoo, let's see if a system reset clears the problem.


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Re: Delayed messages on Partner Mail VS
lakestelecom #570528 04/20/14 03:01 AM
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Yes, the first assigned VM port is used to send information from the processor to the messaging such as MW light on and off, night service on/off, time, etc. But the OP is not clear about the problem he is having. I understood him to say that when you log into a mailbox it will say "old messages" even though new ones have been left and they show up some time later.

If the MW light fails to indicate new messages until some time later but the messages are there then I would check the VM port assignments. But if it's the former, then there is some other problem and that's often cured by a reset.

-Hal

Re: Delayed messages on Partner Mail VS
lakestelecom #570531 04/20/14 04:41 AM
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True...The OP is a bit unclear.

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