Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Nortel MICS with NAM Disconnect Supervision
#570547 04/21/14 12:26 AM
Joined: Nov 2006
Posts: 179
jp1525 Offline OP
Member
OP Offline
Member
Joined: Nov 2006
Posts: 179
I have a customer who has loop start lines coming into a MICS and being answered by a NAM Auto Attendant. They are having an issue when an outside call gets answered by the Auto Attendant and the caller does not make a selection and hangs up. About 15 seconds after the outside caller hangs up the receptionist phone begins to ring. When she answers she can hear full conversations of calls completely irrelevant to their business. The outside callers cannot hear her when she attempts to speak to them.
I have Trunk Supervision set up for the Trunks in the MICS. Is there a setting in the NAM that can disconnect the call when an outside caller hangs up while the main AA greeting is playing?
Any input would be appreciated.

Nortel Equipment and Telephones
Re: Nortel MICS with NAM Disconnect Supervision
jp1525 #570551 04/21/14 01:32 AM
Joined: Dec 2005
Posts: 8,615
Spam Hunter
*****
Online Content
Spam Hunter
*****
Joined: Dec 2005
Posts: 8,615
Usually when something like that is happening with the auto attendant, it is because the LEC is not sending a proper disconnect condition (a momentary loss of voltage) when the originating caller hangs up.

Check to see if the LEC is sending such a signal. Also having the LEC test each line might be worth the while.


I Love FEATURE 00

www.dexman.webs.com
Re: Nortel MICS with NAM Disconnect Supervision
jp1525 #570563 04/21/14 07:24 AM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Mike Sandman sell a CPC tester (Calling Party Disconnect).

I used one to prove to Verizon that they were not sending the signal.


THE Bracha, old blond specialist in Rube Goldberg solutions.

Moderated by  MooreTel, NTlayoff, Z-man 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Vertical Summit VS-5001 Headset randomly quit working
by crazysupratt - 08/10/20 11:09 PM
Temporary Drop Removal & BSPs.
by dexman - 08/09/20 08:42 PM
XTS Won't Restart Without Initializing
by EV607797 - 08/09/20 04:04 PM
Handset can call out, but not receive calls
by WildBill - 08/06/20 06:01 PM
Abandoned/Obsolete Armored Copper Drop.
by dexman - 08/06/20 12:10 AM
Who's Online Now
34 members (justbill, hbiss, crazysupratt, Biztel Cuban Okie Tech, jeffmoss26, Bob3470, Ironhedz, skip555, Yoda, Mercenary Roadie, nfcphoneman, dexman, High Mesa Communications, Professor Shadow, Ruben, Touch Tone Tommy, jzett, Carl Navarro, morephones, tylan, mbhydro, KRRath, STS E, mtncomm1, adteldon, gelehu, jknichols, Answer The Phones, iatech3800, BobRobert, R4+Z, metelcom, JBean3329, newtecky), 534 guests, and 78 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,867
Posts636,762
Members49,329
Most Online5,661
May 23rd, 2018
Today's Birthdays
cno-intel, lillevo21, NewMemphisAdmin, TxCpuGeek
Newest Members
bmerri19, Henry VIII, jmontler, barryv, carag62
49328 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 43
Ruben 20
DonaldR 17
hbiss 17
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners