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Route incoming calls based on area code
#570986 04/29/14 08:29 PM
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We have a local business that also does internet business.
We would like to route incoming calls based on their area code to either local sales (group 5100) or internet sales (group 5200).
How is that done?
Thank you.

Re: Route incoming calls based on area code
RUSSOPOWER #570991 04/29/14 11:21 PM
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I believe you would have to do that through voicemail. I might be wrong but a place to start.


John 807
Re: Route incoming calls based on area code
RUSSOPOWER #571001 04/30/14 02:17 AM
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The systems support cli routing. Never tried wild cards though.
Search in dm for cli routing and you will find the table

Re: Route incoming calls based on area code
RUSSOPOWER #571010 04/30/14 11:56 AM
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This can be done using the voicemail/auto attendant. Look up PTR files for the svmi, if you can't find it I'll see if I still have them when I get to work.


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