Phone Systems

Sponsored by Atcom
Get a free phone!
Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2002
Posts: 430
BrianS Offline OP
Member
OP Offline
Member
Joined: Oct 2002
Posts: 430
We just met with a customer who was lead to believe that the receptionist can both transfer calls out to a remote worker on his cell phone, but can actually see the status of the cell phone user before they transfer the call out to them. Customer thinks the system shows if the user is on any cell phone call, wether using a pbx related ap or not. Anyone ever heard of anything like this?

Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
If it was using a SIP softphone.

Joined: Oct 2002
Posts: 430
BrianS Offline OP
Member
OP Offline
Member
Joined: Oct 2002
Posts: 430
K if I was using the sip softphone ap on my android phone, and was just on a normal cell phone call not using the ap nor using anything with the system, would it show on the attendant consule that I was just using my cell phone for a normal cell call? Or only when I use the SIP ap?

Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
only when using the SIP. Unless you have something like the NEC Mobil Ext. Call in via DISA and use system, mobile ext shows busy, receive call same thing.

Needs PRI.

Last edited by brokeda; 05/02/14 01:40 AM.
Joined: Oct 2004
Posts: 110
Member
Offline
Member
Joined: Oct 2004
Posts: 110
The reception will only see the cell phone in use when they are using the Zultys Mobile app to make the call. Anytime someone calls the cell phone number direct or they make a Non-Zutlys call the receptionist will not be able to see that they are on the phone. However the user can place the presence status as unavailable manually and depending on the cell provider this can be done while on the call.


Anthony Cascarelli

ARG Communications, Inc.
Wilmington, DE 190805

www.whyarg.com

Moderated by  metelcom 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,367
Posts634,553
Members49,523
Most Online5,661
May 23rd, 2018
Popular Topics (Views)
Today's Birthdays
Alexander Innard, Allen Wesley, junipered, plunger, TELCO_PC_MAN
Newest Members
FredSkidoo, tspa, xtrememachines, sossel, Devon Capman Sr
49,523 Registered Users
Top Posters (30 Days)
Toner 24
dexman 12
Ruben 7
R4+Z 6
teleco 5
Who's Online Now
6 members (hitechcomm, nfcphoneman, Toner, Curlycord, nortelvoip, Yoda), 17 guests, and 8 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Telephone Systems Canada | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5