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Static when connecting to KX-TVS-50
#571377 05/07/14 02:53 PM
Joined: Sep 2005
Posts: 78
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Joined: Sep 2005
Posts: 78

I have just been informed by someone in our company that our voicemail is no longer working. We have a TVS-50 system with our TA-624. I restarted both systems. When I attempt to access the voice mail box, I get static for about 2-3 seconds, followed by a fast busy tone. Did the TVS-50 take a dump on me, or is there a way to reset it to factory defaults?


Panasonic Equipment and Telephones
Re: Static when connecting to KX-TVS-50
elja, Inc. #571380 05/07/14 03:31 PM
Joined: Jul 2006
Posts: 2,531
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Joined: Jul 2006
Posts: 2,531
I'd be checking the trace info from the TVS. Probably something is playing wrong and you're hearing 2-3 seconds of an empty message followed by a disconnect. You can initialize the TVS, but it would be easier to troubleshoot it first.


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Re: Static when connecting to KX-TVS-50
Carl Navarro #571492 05/09/14 04:24 PM
Joined: Sep 2005
Posts: 78
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Posts: 78
How do I trace the info from the TVS? I am not a guru like you, Carl. Can I throw a terminal emulator on the RS-232 port to check status? I'm a newbie but not that much of a newbie to this stuff.


Moderated by  Carl Navarro, OBT 

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