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CO calls going strait to VM on one extension Access 9.002
#571388 05/07/14 06:23 PM
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dawda Offline OP
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We have an Inter-Tel Access 9.002 system, where there is one extension that doesn't ring at all when external calls come in but goes strait to voice-mail. Internal calls will ring though. I've tried resetting the extension using 394. I've tried to go through every setting I could find in DB monogramming and compare to a working station but I couldn't find anything set differently.

Any help finding the setting that needs to be flipped to allow incoming calls to ring the phone before going to voice-mail would be most appreciated.

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Re: CO calls going strait to VM on one extension Access 9.002
dawda #571395 05/07/14 07:12 PM
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Check your system forwarding rules for that extension and let us know what you see. When you say external calls...is that a transferred call or a call coming in under a call routing table?


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Re: CO calls going strait to VM on one extension Access 9.002
dawda #571402 05/07/14 08:38 PM
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Sorry I'm not that familiar with this phone system yet. (Most of my background is Vodavi/Vertical) I'm not quite sure what your looking for as far as system forwarding rules.

Under:
System > Devices and Service Codes > Stations > 177 > Forwarding Paths : Forwarding paths = 1, Description = FWD X 100

The call flow is as follows
Call comes in to PBX is answered by the Auto Attendant, you dial the Extension in question 177, and it goes directly to voicemail.

Re: CO calls going strait to VM on one extension Access 9.002
dawda #571427 05/08/14 12:40 PM
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Easy out: find a station that behaves the way you want, then copy and paste the station flags and forwarding.

Because the forward path is labeled with the extension number, it appears to be different than the other stations.

Last edited by DND ON; 05/08/14 12:42 PM.
Re: CO calls going strait to VM on one extension Access 9.002
dawda #571435 05/08/14 02:07 PM
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dawda Offline OP
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Sorry if I'm coming off as being a bit slow here, On this phone system, extension 177 calls forwarded from the Auto Atendant go strait to voice mail, but on extension 186 calls from the AA ring to the desk phone until it times out and then go to voice mail.

In the DB Studio I go to
System\Devices and Feature Codes\Stations and compared the forwarding paths and flags on extensions 177 and 186 and they are exactly the same, so I'm pretty sure those settings are not where the problem is.

Can Anyone help me w/ where else in programming to look for a setting that would affect if the desk phone rings or call goes strait to vm? (again its external callers being routed through the AA that go strait to VM internal calls ring the desk no problem

Re: CO calls going strait to VM on one extension Access 9.002
dawda #571442 05/08/14 04:21 PM
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Look very closely at the forward conditions for ext. 177. Are you sure that immediate isn't checked?

Did you try the copy/paste?

Re: CO calls going strait to VM on one extension Access 9.002
dawda #571883 05/19/14 12:17 PM
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Try defaulting the station, using the default station feature code.

Re: CO calls going strait to VM on one extension Access 9.002
NotNotCity42 #571941 05/20/14 02:16 AM
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Sorry, should have read your post a little more intently.
- did it say "station defaulted" when you did 394?
- if you have access to it, you can turn online monitor on and double check the settings.
- you're sure you have the right extension? Not just one with a label on it saying 177?

Re: CO calls going strait to VM on one extension Access 9.002
dawda #571973 05/20/14 04:11 PM
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DND_ON - Using the DB Studio version that I have I cannot find a way to copy and past settings.
I did also check the extension details and the Immediate option is set to No.

NotNotCity42:
- Yes when i dialed 394 the station says "Station Defaulted"
- Online Monitor? That sounds like it could have potential I'll have to look into it, does that get turned on from the extension itself?
- Well the handset on this desk says x177 on the digital display, and when you dial 177 from another phone in the building that is the one that rings. Those are the only methods I've used to determine if it is the correct extension.

Re: CO calls going strait to VM on one extension Access 9.002
dawda #571978 05/20/14 05:40 PM
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I feel like I must be missing something, trying to map out how the call flow works.

On all extensions Forward Path = 1, Description = FWD x100

But when the listed conditions under path 1, are met the call goes to the extensions voice-mail. Is that the actual behavior or am is missing something


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